Pennie Assister

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.

About 1 Alpha Consulting LLC:
At 1 Alpha Consulting LLC, we deliver excellence across a broad range of consulting, staffing, and operation projects – including technology, engineering, administrative support, management consulting, and enrollment services. As a veteran-owned, mission-driven team, we partner with government, nonprofit, and commercial organizations to provide solutions that make a tangible difference in communities through Pennsylvania and beyond.

Our services span staff augmentation, project management, IT consulting, process improvement, outreach opportunities, and business analytics, reflecting our commitment to integrity and measurable results. Every project is guided by our core values; reliability, collaboration, and a passion for enabling clients and communities to succeed.

When you join 1 Alpha Consulting LLC, you become part of a supportive team that values growth, professional development, and meaningful work in fields as diverse as public programs, business operations, and technical innovation. We believe opportunity and impact go hand-in-hand- and we help build both for our clients, employees, and communities.

Employment at 1 Alpha Consulting LLC is limited to individuals who are U.S. citizens or who are otherwise fully authorized to work in the United States without the need for current or future employment sponsorship. All applicants must be at least 18 years of age at the time of hire.

Job Title: Pennie Assister
Location: Hybrid, 75% in office at 2411 Front Street, Harrisburg, PA 17110

About the Role:
The Pennie Assister plays a key role in helping Pennsylvania residents navigate health insurance enrollment through Pennie, the state’s health insurance marketplace. This position combines administrative support with community engagement, ensuring that individuals and families receive guidance, assistance, and timely services during the enrollment process.

Responsibilities and Impact:
As a Pennie Assister, you will:

• Provide administrative, enrollment, and customer assistance related to health insurance and Pennie Marketplace programs.
• Educate individuals about available healthcare coverage options, eligibility, and enrollment procedures.
• Support outreach and community initiatives, including local events that promote healthcare access and awareness.
• Schedule and coordinate appointments, meetings, and outreach activities.
• Maintain accurate documentation, enrollment records, and communication logs.
• Prepare correspondence, reports, and meeting summaries as needed.
• Conduct quality assurance checks to verify information accuracy before submission.
• Track and update workflow in systems such as Smartsheet and Microsoft Office applications.
• Perform general office coordination, supply management, and project organization tasks.
• Communicate clearly and professionally with internal teams, clients, and community partners.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1-2 years of administrative experience, customer service, or community outreach experience.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines independently.
• Comfortable learning new systems and performing internet-based research.

• Experience in healthcare administration, patient services, or insurance enrollment.
• Familiarity with Pennie, Medicaid, or other public health programs.
• Knowledge of state/government processes (Commonwealth of Pennsylvania experience a plus).
• Demonstrated community engagement experience through outreach, education, or public service.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.

• Prolonged periods of sitting while using a computer.
• Must be able to communicate clearly over video meetings, phone, and email.
• Home workspace with reliable internet access required.

• A supportive, collaborative work environment.
• Professional development and growth opportunities
• Meaningful work that drives positive results for organizations, clients, and communities in fields ranging from technology and management consulting to outreach, engineering, and operations.
• A mission-driven culture built on service, trust, innovation, and measurable impact- regardless of the type of project or client.

Equal Opportunity Employer Statement:
1 Alpha Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application process or hiring process, contact our Human Resource team at [email protected].