Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.

About 1 Alpha Consulting LLC:
At 1 Alpha Consulting LLC, we deliver excellence across a broad range of consulting, staffing, and operation projects – including technology, engineering, administrative support, management consulting, and enrollment services. As a veteran-owned, mission-driven team, we partner with government, nonprofit, and commercial organizations to provide solutions that make a tangible difference in communities through Pennsylvania and beyond.
Our services span staff augmentation, project management, IT consulting, process improvement, outreach opportunities, and business analytics, reflecting our commitment to integrity and measurable results. Every project is guided by our core values; reliability, collaboration, and a passion for enabling clients and communities to succeed.
When you join 1 Alpha Consulting LLC, you become part of a supportive team that values growth, professional development, and meaningful work in fields as diverse as public programs, business operations, and technical innovation. We believe opportunity and impact go hand-in-hand- and we help build both for our clients, employees, and communities.
 
Job Title: Customer Service Representative
Location: Remote (Must live in Pennsylvania)
Department: Pennsylvania Enrollment Assistance Program 
Work Hours: 9:30 am – 6:00 pm, Monday-Friday
Training: 8:30 am – 5:00 pm for 2 weeks

About the Role:
The Customer Service Representative supports the Pennsylvania Independent Enrollment Broker (PA IEB) program under Maximus operations. This position helps seniors and individuals with disabilities access Home and Community-Based Services (HCBS) through Medicaid waiver programs by providing clear information, eligibility screenings, and guidance to ensure individuals can remain independent in their homes and communities.

Responsibilities and Impact:
As a Customer Service Representative, you will:

• Serve as the first point of contact for applicants, families, and providers via phone and email.
• Provide accurate information about waiver programs and conduct eligibility screenings.
• Schedule intake appointments and connect applicants to appropriate enrollment brokers.
• Document applicant interactions and maintain detailed records using internal system.
• Respond to inquiries and escalated complex issues when necessary.
• Demonstrate confidentiality and sensitivity when addressing applicant needs.
• Collaborate with supervisors and team members to continuously improve service delivery.
• Meet established performance, accuracy, and attendance standards.

These responsibilities are not exhaustive; additional tasks may be assigned.

Minimum Qualifications:

• High School diploma or GED equivalent.
• Prior call center or customer service experience.
• Proficiency in multitasking across multiple computer programs.
• Strong verbal communication skills and professional phone etiquette.
• Ability to learn client-approved scripts and apply them consistently.
• Basic computer/software skills (email, video conferencing, documentation systems).
• Reliable home workspace with privacy, stable high-speed internet, and a wired Ethernet connection.

Standout Qualifications:

• Experience in remote or hybrid customer service roles.
• Background in healthcare or human services.
• Knowledge of Medicaid or related healthcare programs.
• Recent call center experience.
• Familiarity with handling confidential information (HIPPA knowledge preferred).
• Three or more years of customer service or human service experience.

Physical Requirements

• Ability to sit or stand for extended periods while using a computer and phone.
• Frequent hand use for computer operations.
• Clear communication via phone, video, and meetings.
• Ability to lift items up to 25 pounds and move around the workspace.
• Close vision for reading and computer work.
• Maintain an ergonomic and safe home workspace.

Pay Range:
$16.75/hr.
After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization.

Why join us?
At 1 Alpha Consulting LLC, we know people are our greatest asset. You’ll be part of a team that values:

• A supportive, collaborative work environment.
• Professional development and growth opportunities
• Meaningful work that drives positive results for organizations, clients, and communities in fields ranging from technology and management consulting to outreach, engineering, and operations.
• A mission-driven culture built on service, trust, innovation, and measurable impact- regardless of the type of project or client.

Equal Opportunity Employer Statement:
1 Alpha Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application process or hiring process, contact our Human Resource team at [email protected].